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Good morning, As I have still not received any response to the complaint submitted below, I am once again contacting you to request an urgent resolution to this matter. Furthermore, I am unable to access customer support through your website. Despite following the steps indicated, I am repeatedly redirected to the initial FAQ page, without being given any option to contact a customer service representative. Therefore, I am formally resubmitting my complaint and requesting that I be contacted as a matter of urgency so that this issue can be resolved within the applicable deadline. I sincerely hope that Joom will address this matter promptly and appropriately. However, if I do not receive a satisfactory response and a resolution within the required timeframe, I will have no choice but to stop making any further purchases through Joom and to make this complaint public, including sharing my experience with other consumers. I look forward to your prompt response and to a satisfactory resolution of this matter. Kind regards, Original message: Good afternoon, I received order P62PXG7Y on 19-08-2026, but the item I received does not correspond to the item I ordered. I ordered and paid for the item shown in the image above. However, I received a different item of inferior quality, as shown in the attached photograph. item I do not want and wish to return it. I demand that you urgently send me the item I originally ordered under order P62PXG7Y, or provide a full refund of the amount paid, including the shipping costs. Please arrange for the carrier to collect the item that you sent to me by mistake, as I do not want it. I look forward to your urgent response. Kind regards,

Good morning, As I have still not received any response to the complaint submitted below, I am once again contacting you to request an urgent resolution to this matter. Furthermore, I am unable to access customer support through your website. Despite following the steps indicated, I am repeatedly redirected to the initial FAQ page, without being given any option to contact a customer service representative. Therefore, I am formally resubmitting my complaint and requesting that I be contacted as a matter of urgency so that this issue can be resolved within the applicable deadline. I sincerely hope that Joom will address this matter promptly and appropriately. However, if I do not receive a satisfactory response and a resolution within the required timeframe, I will have no choice but to stop making any further purchases through Joom and to make this complaint public, including sharing my experience with other consumers. I look forward to your prompt response and to a satisfactory resolution of this matter. Kind regards, Original message: Good afternoon, I received order P62PXG7Y on 19-08-2026, but the item I received does not correspond to the item I ordered. I ordered and paid for the item shown in the image above. However, I received a different item of inferior quality, as shown in the attached photograph. item I do not want and wish to return it. I demand that you urgently send me the item I originally ordered under order P62PXG7Y, or provide a full refund of the amount paid, including the shipping costs. Please arrange for the carrier to collect the item that you sent to me by mistake, as I do not want it. I look forward to your urgent response. Kind regards,